Privacy policy

Privacy policy and data processing

Below we describe the personal data that is collected or generated (processed) when you use our website. This privacy policy also tells you how the data is used, shared and protected, the choices and rights you have and how to contact us.

I) ABOUT US :

DEMAIN  is responsible for your personal data and will be referred to as "we", "us" or "our" throughout this privacy policy. Our company is registered with the Paris Trade and Companies Registry under number 492 730 080

 

Our head office is located at 8 avenue d'Eylau- 75116 Paris, France. If you have any questions about our privacy policy or the use of your personal information on our website, please contact us by email at

 contact@dmn.paris

II) YOUR PERSONAL DATA
A) The information you submit to us

In order to place an order on our website, to create a customer account, to contact us or to subscribe to our newsletter and other marketing activities, you generally provide us with the following data
- Your identification and contact data: your first name, last name, language and country from which you interact with us, as well as your contact data such as your e-mail address, postal address, delivery address and telephone number.
- Economic and payment information: your bank details (please note that all payment transactions are encrypted by the receiving bank, card numbers are only kept when you request them), information about your purchases, orders, returns, etc.
- Connection, geolocation and navigation data
- Your profile - if you open a customer account, you create a profile and identify yourself when you visit our website, so data will be saved such as your customer ID and password, recent purchases and preferences. 
- Your personal preferences: this includes your wish list, marketing and cookie preferences.
- Additional Personal Information - You may also provide us with other personal information such as your date of birth, gender, etc. Only we collect and store this additional information and use it in our analysis to improve our services.

When we ask you to enter your personal data to access a feature, some data are mandatory fields as they are data we need to enable you to access that feature (e.g. to deliver a parcel we need your postal address).
It is important that the personal information shared about you is correct and up to date. Please inform us of any changes to your information.
We do not store sensitive personal information of any kind, so as our website is not intended for children we do not store any data relating to children.

 

B) Data obtained via cookies

Subject to your consent, we use cookies and other similar technologies to make it easier for you to navigate our site by adapting it to your equipment or search engine and to offer you products that match your shopping habits.
- Usage data - this information includes the products and services you have purchased from us and how you use our website and applications.
- Technical data - this information includes:
- Your IP address, search engine and version, location and time zone, browser extension, operating system and platform, as well as other technical data about the device you use to browse our site.
- Information about your visit, including URLs and clickstreams, to and from our website (including date and time); the products you viewed or searched for; page response times, download errors, time spent on pages, interaction on pages (such as clicks and cursor movements), how you leave pages

 

III) WHY DO WE USE YOUR PERSONAL DATA?

Depending on the type of data we have about you, we may process it for the following purposes
- To manage your registration as a user of our site: if you wish to use our services, we need to process your data to identify you as a user of the site and to enable you to access the various features and personalised services. You can delete your account at any time by contacting us.
- To execute a purchase contract with you: your data is then used to keep you informed of the status of your order, to prepare your order, to accept your payment, to give you access to the after-sales service, to refund your order. It also enables us to prevent possible fraud against you and us during the purchase. If we consider the action to be fraudulent, this processing may allow us to block the transaction.
- To respond to customer service enquiries
- To improve our services: by using our site, you are informed that we process your navigation and purchase data for analysis and statistical purposes. This data enables us to better understand how you use our site in order to improve the ergonomics and quality of our services.
- For marketing purposes: if you have subscribed to our newsletter, we process your data to manage your subscription and send you targeted information via email according to the preferences you have indicated. We may also contact you via push notifications if you have subscribed to this service. We require your consent for all direct marketing. You may also unsubscribe from our communications at any time (for example, to unsubscribe from the newsletter, simply click on the "Click here to unsubscribe. (For example, to unsubscribe from the newsletter, simply click on the "Click here to unsubscribe" button at the bottom of all our newsletters and confirm your unsubscription).

Where you have given us your consent to receive direct marketing content, whether via our newsletter or push notification, we may use the information you have provided for the following purposes
- Sharing information about our events, products, services, current offers
- Recommendations on certain products or services that may be of interest to you
- Customer research to better understand your expectations regarding our products and services offered on our site.

 

IV) THIRD PARTIES

As part of your use of our site, you may receive information from third parties with whom we work to provide certain services to you. This may include:
- Financial institutions for the validation of your payments (e.g. Paypal)
- Fraud detection and prevention entities
- Logistics, transport and delivery services (e.g. UPS)

We may share your information with our third parties for the following reasons for example:
- Payment services to make the payment;
- Delivery companies to deliver your order;
- Credit and fraud prevention agencies to check your credit and identity; 
- Analytics software that allows us to process your information to optimise your shopping experience on our site.
We require third parties to undertake to respect the security of your personal information in accordance with the law. Third parties may only use your personal information in accordance with our instructions and not for their own use.

 

V) WHAT ARE YOUR RIGHTS?
A) Legal basis

We use legal grounds for processing your data, depending on how you interact with our site.
- When you purchase products from our site, we need your personal information to fulfill the contract with you. For example, we need your details to deliver your order.
- We also rely on other legal grounds such as your legitimate interests.
For example, we believe it is in your best interest that your identity not be used for fraudulent purposes, that our customer service people have access to your order information to better serve you, that we can better understand your use of our site to improve its usability and the services we offer you.
- We respect the emphasis on consent in the new GDPR legislation.

 

B) Consent

Your consent must be given in a clear and unambiguous manner. This is why, when you agree to receive our communications (via newsletters in particular) :
- We explain how we will use your data and what kind of communication you will receive;
- You must check a box to validate your consent to be subscribed;
- You can withdraw your consent at any time.

If you wish to unsubscribe from our direct marketing via newsletter, you can unsubscribe at any time by clicking on the link at the bottom of each email "To unsubscribe, go to this page. "A page will then open and you just need to click on the "validate your unsubscription" button. If you have a customer account on our website, you can also unsubscribe or change your preferences by logging into your profile.

C) Other rights

In accordance with the French law "Informatique et Liberté" of January 6, 1978, as modified by the law of August 6, 2004, the Customer has the right to access, rectify, modify and delete data concerning him.
- Right of access to data: giving you the opportunity to receive a copy of the personal information we hold about you
Right to rectification: giving you the opportunity to request the correction of inaccurate information about yourself.
- Right to the deletion of your personal data: giving you the means to request the deletion of your data.
Regardless of the purpose or legal basis under which we process your data, you can therefore at any time and at no cost send us an e-mail to benefit from your rights. Email address: contact@dmn.paris

Or send us a letter to the following address
DEMAIN
8 avenue d'Eylau

75016

Paris France

Please note, however, that we are not always able to respond to this request for legal reasons, which we will explain to you, if necessary, after receiving your request. If you have a customer account, you can also change your personal details from your customer area by logging in with your email address and password.

 

VI) SECURITY OF YOUR PERSONAL INFORMATION

In the case of an account creation, you have chosen a password. You are responsible for keeping this password confidential. We therefore recommend that you choose a strong password and do not share it. We recommend that you only connect to secure networks, preferably private ones. Be aware of the risks involved in using public wifi networks.
If you receive an email claiming to be the brand we work for and asking you to provide personal information, please do not respond and forward the email to us so that we can take the necessary action.
All of our service providers operate within the European Economic Area (EEA) and are therefore subject to the same legislation as us. If any of them are located outside the EEA, we would like to assure you that appropriate care will be taken when transferring your data. We have signed contractual clauses with each of them under the GDPR. 

VII) HOW LONG YOUR PERSONAL DATA WILL BE KEPT

We will retain your data for as long as you remain a customer and also afterwards, in order to respond to any queries, complaints, or to maintain any data necessary to meet legal, accounting or analytical requirements. We may also retain your data for research or statistical analysis.
More specifically:
If you subscribe to our newsletter, we will not contact you again if you have not opened our newsletters for more than three years.

Any changes to this policy will be updated on this page, if appropriate, and you will be notified by e-mail.